RECORDING: Short Sale Scams Run By Banks Holding 2nd Mortgages
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Short Sale Supervisor Talks to a Real Estate Agent – Recorded Conversation
The Short Sales and Bank Fraud story continues to gain traction. After CNBC aired the story we brought them, dozens of other media outlets, bloggers and authorities have contacted me to discuss this topic.
Here is the story of how this fraud initially came to our attention, along with the evidence to back it up.
Last year, I was contacted by an experienced real estate agent in our network who negotiates many short sales. She had recorded a conversation between her and a supervisor in the loss-mitigation department at a major national lender, who she felt was trying to get her to do something illegal.
Here is the audio of that recording, along with the transcript. The names have been removed at the request of the agent to prevent backlash from the bank.
Listen:
Recorded Conversation with Bank Supervisor
AGENT: OK, so the only way to settle with *LENDER* then is to get money from somebody else and pay it prior to – that’s what *LENDER-EMPLOYEE* suggested – pay it prior to close of escrow, outside of…. <unintelligible> Pardon me?
LENDER: That is something you can do.
AGENT: Pay it outside of escrow, off the HUD, prior to close.
LENDER: Right, that’s something you could do.
AGENT: And is that something you guys do regularly or you see people doing?
LENDER: Yes, that happens – we have people that send us money outside if they need approval letters <unintelligible> from the first, and once we receive the additional funds, the approval letter can be sent for what the first actually offered – so it happens.
AGENT: OK and what about the fact that the first says that, no more than you know, a certain percent is to go to the second?
LENDER: OK, if the first… Here’s the thing, if you’re asking what this is about – the first is saying “well here’s what I’m going to allow” and the first is saying “this is what we’re willing to pay out.” If there’s a contribution, if you don’t want to be able to come up with the additional that we’re asking for – the first has already gave their approval on what they’re doing – what someone just comes up with has nothing to do with the first.
AGENT: Even if on this letter it says that “the second is not to receive any more than a certain amount”?
LENDER: The first can not dictate what we receive.
The first is saying what they are only going to allow. That’s the amount
that they’re allowing to us. If someone out there – the buyer – or a
family member puts more money and says here’s what I want to give for
you because here’s the additionally requested funds – that has nothing
to do with the first.
You’re not asking the first to come out of their pocket any extra than
what they are willing to give. So that that’s not any information that
might have to be required on the HUD.
Hold on one second please. <long pause>
LENDER: So I need to have the information – you’ve had the opportunity to go over this with *LENDER-EMPLOYEE* – did he explain all this to you on how this takes place?
AGENT: Well he does but I’m having a tough time, ******, I’m licensed and everybody else…
LENDER: It’s not illegal; it’s not a hard thing,
this thing that has happened. The information that you’ve actually
received from us – we’re actually trying to help you get this deal
closed. If you choose to go back and tell the first what’s going on –
you’re going to kill the deal.
So what actually happens prior to closing has nothing to do with the
first. What happens at closing – that is information you can provide to
them. If you are able to come up with additional funds not to get this
deal closed prior to closing, then that’s fine – that’s irrelevant for
the first. If you go ahead and you want to let the first know “well,
here’s all the information that I have – here’s what’s going on” you
will be the one to actually kill this deal. I’m trying to actually give
you a way to go about getting this resolved. If you take our
suggestion – you take the information that *LENDER-EMPLOYEE* has given
you – you can have this done.
If not, then you know, those guys are going to foreclose on it and it’s a
done deal. But it’s not like we’re holding up this process.
AGENT: Well, what about the form that the buyer’s
lender puts out that there are – that everybody has to sign that says
there are no side deals? <long pause>
I mean that… How do I get around that?
LENDER: What you need to take care of actually is not going to be a problem. What they submit to us – there is $****** they are giving us – the only thing you have to worry about – I mean it sounds like you’re scared that you’re going to be fined for something because you are doing something you are not supposed to. This is what we do all day.
AGENT: Well yes, I don’t want to lose my license, go to jail, I mean, I have to sign…
LENDER: You’re not going to lose your license – we
have plenty of realtors who do this, who actually understand how this
whole process goes – and they realize that OK, if I want to get this
done, this will take place. Nobody’s losing their license and nobody’s
going to jail, nobody’s receiving a fine…
So and here’s the thing too, I’ll be really honest with you, if you are
uncomfortable about working it, you can probably assign it over to
someone else, where they would be able to do this – if it makes you feel
that uncomfortable – you should probably just assign it over to someone
else. Someone who’s actually been able you know – who’s done this
before, who’s more familiar with it.
Not to be disrespectful or rude to you or anything like that, but we
deal with this every day all the time, this is not something out of the
norm. But if you feel like you are doing something that’s against your
morals, please assign it to someone else who’s been able to do deals
like this so they can get it done, and you can have a happy buyer and a
happy seller.
AGENT: Well, how do I get, I mean what’s the logic
or if I could understand – when I’m signing a paper put out by FHA that
says there are no side deals – this is a side deal.
LENDER: This is a contribution. <long pause>
You guys are able to come up with money in order to get this deal
closed.
AGENT: OK
LENDER: OK. So the offer that we have it still stands – you can call *LENDER-EMPLOYEE* back and let him know if, what you’re going to do, and if you guys foreclose, we understand. If you’re not comfortable with this – go ahead and assign it over to someone else.
AGENT: <sigh> OK, well thank you for your time.
LENDER: No Problem
about 2 days ago
Not sure why this is fraud. If the 2nd had said ‘Get your account up to date and we will be willing to accept the terms that the 1st is presenting for this deal’ … certainly getting your account up to date would not be part of the ‘deal’ … it is part of the owners obligation to the note. In fact both banks should expect homeowners to continue paying the mortgages until a deal is underway (we don’t though
) So … if the 2nd is saying we would be
more willing to consider the offer from the first if your balance was
not so high – how is it illegal or fraud for the home owner to make a
payment to their legal obligation on the 2nd prior to the deal being
signed? I can make additional payments to my 2nd all day long right?
about 2 days ago
the first lender has a right to be paid before any money goes to the second lender…that’s the point of being in first position. For the second lender to try to circumvent that is wrong. The first lender has 100% right to dictate what the second lender gets when the first lender is not being paid in full.
about 2 days ago
I was recently involved in a short sale that took one year to close (my listing). The lender (Chase) refused the first 2 offers from the buyer. They didn’t counter, but rejected. By the time I got the third offer accepted, the second loan had been sold to a collection agency, LCS Financial in Colorado. Their negotiator was rude, intimidating and threatening. He kept making greater and greater demands (reduce my commission, refuse to pay fees and demand more money from the borrower). He demanded the borrower withdraw funds from his 401K or he would not release the lien. He (very cleverly) worked the system by having this large payment noted on the HUD as POC. Thus, it was disclosed. The second lien holder ended up receiving $8000 on a $30,000 note.
about 2 days ago
I would like to respond to #38 {Jim}. You are as ignorant as your horrible, lack of education in spelling and grammer, proves. Most realtors are highly educated as well as diligent and hard working. To single out one group and lay an industry issue at the door of realtors is ridiculous. What is it you do for a living Jim? Other then spew idiotic,baised, comment on an industry you now absolutaly nothing about.
about 2 days ago
Murray, if you don’t understand why off the HUD payments are illegal you are part of the problem. Perhaps you should be in an industry that you can more easily understand the regulations.
about 1 day ago
First, I have negotiated and closed many short sales. This agent is way too timid and lacks any real negotiating skills. Having a clear understanding of the process and a desire to look out for your clients best interest and not your commission gives you much more leverage. The first can dictate the payoff to the second and if the second doesn’t like it than just tell your second lien holder that you will recommend that your client not take the deal and allow the first to foreclose and wipe the second out. It’s worked for me every time. Of course, you have to explain to your client that may be the best course of action especially if he has no money or is not willing to part with any money. Move on to the next deal.
about 1 day ago
Listen, legal or not legal, moral or not moral… ethical or not ethical….
… none of that matters! (at least not to this argument)
When these reps say, “we do this all the time” it’s because they’re finding agents who will give in to their tactics and negotiations. The kind of agents that don’t know negotiations or how to close a sale. They will tell you lies and try to throw you off because they don’t have regulations and such. They just want their money. Most will tell you that YOU’RE the problem and try to turn things around. Don’t believe it for a minute!!
If you cave into their shenanigans, then THEY win and this problem gets worse and worse.
You don’t need to give in. If you do, then the legal, ethical and moral thing is on your shoulders.
BUT, if you don’t, then you just have to live with telling your buyer that they might need to find another house to buy. Sure, they’ll be crushed, but that’s only because you didn’t educate them on this market and what is currently happening in our economy with lenders.
*TIP* – If a buyer shows interest in a Short Sale or Pre-Forclosure… tell them this, “Listen, the market is full of homes and, sure, you can get a great deal on these short sales (and help a seller out of a sticky situation), but let me tell you what… if you pursue this house, then you’re in for a bumpy ride that could end with NO house at all even after spending your own money on inspections, appraisals, etc.”
And, if you’re dealing with a Seller, then you’ve done your job. You brought a ready, willing and able buyer to the table and they (their lender) could not get the deal together. I think that constitutes as a sale (technically) if I remember correctly from licensing class, but I’m no lawyer and should never be listened to.
Anyway, lesson is: Don’t give in to their shenanigans! It only makes the problem worse and gives them ammunition to continue to do this under the guise of “we do this all the time”. `:/
about 1 day ago
ABSOULTELY APPALLING, PEOPLE WORKING BEHINDS OTHER PEOPLES BACK’S, ITS NO WONDER DEALS FALL APART. i HAVE HAD SHORT SALES AND i CAN TELL YOU THEIR A REASON THEIR IS 2ND AND 1ST POSITION.
WHAT MY 2 POSITION BANK DID WAS- WORK WITH THE SELLER AND GET A SMALL LOAN FOR THEIR PORTION OF THE 2ND MORTGAGE.
-ONLY WHEN THE SELLER AGREED TO A SMALL LOAN PAYMENT (MONTLY PAYMENTS) DID THE 2ND POSITION BANK AGREE TO THEIR GIVING THEIR APPROVAL FOR THE SHORT SALE. TO GET PAYMENT FROM THE FIRST BANK. WAS ROUGH, THEY SWITCHED NEGOTIATORS 3 TIMES, BUT i STAYED ON TOP OF IT , WITH PHONE CALLS AND CONSTANT COMMUNICATION. MY SELLER AGREED TO DO HAVE A VERY SMALL LOAN WITH BANK 2 , SO THIS LET THE SHORTSALE CLOSE
, LENDER ONE PAID, SELLER FREED OF THIS VERY LARGE OBLIGATION, AND 2ND POSITION BANK HAPPY TO GET PAID SOMETHING (BETTER) THAN THE OFFER FROM THE BANK ONE. TOTAL CRAziness, but in the end all were satisfied.. I did however had to lose 1% from first mortgage bank.
about 22 hours ago
If REALTORS conducted themselves in business as the banking industry has in relation to Short Sales- we would lose our licenses! My assistant and I faxed a 70 page document – a package for a family that had SUFFERED 4 qualifying hardships- in request for approval for a Short Sale. WE faxed the document 50 times to the FAX they provided and the bank would NEVER acknowledge they had received the package. I researched and found out who the Attorney for the bank was and FAXED it to their office… then and only then did the bank acknowledge receipt. Banks treat REALTORS with ZERO business respect. I had a FULLY UNDERWRITTEN buyer that offered $4,000 less than what was owed on that property- the bank did not accept. (My listing and I also found a buyer for it)
I watched an innocent family that SUFFERED four qualifying hardships go UNNECESSARAILY throughd FULL Foreclosure proceedings.
Again.. as I said before… if REALTORS did not respond to offers as “Time is of the essence” we could lose our licenses to do business in Real Estate… why the HELL do banks not need to respond. They are arrogant, unprofessional and act with TOTAL disregard towards clients, REALTORS and anyone else they FEEL like treating that way… SHAME ON THEM!
I could go on about other horrendous Short Sale experiences and know COUNTLESS Veteran REALTORS who have had equally disheartening experiences with, unresponsive, unprofessional, arrogant Banks- but guess that’s what we are all here to share.
Don’t see much about SarBanes Oxley in regards to Short Sales– it is an element which has had a huge impact and virtually no press???
I encourage my Buyers away from short sale properties- prefer to do business with professional REALTORS who understand in a Real Estate Contract- TIME IS OF THE ESSENCE.
about 20 hours ago
Anytime anyone says these things,
1) “we do it all the time” as a response to the question of legality, there is one red flag.
2) “if you are uncomfortable” … just let someone else do it – as htough comfort was an indicator of legality. 2 red flags…
3) “if you tell” the first, or your parents, or your husband, or your bank… then you will “kill the deal” .. 3 red flags…
Honey, you have fraud right here up front!